No more exemptions - PAIA Manual deadline looms

PAIA has been effective for about 20 years and applied to all organisations, but only certain organisations were required to have a PAIA Manual. Specifically, those that had more than 50 employees or where the organisation fell into a certain industry and had a turnover that was more than what was published.

From 1 January 2022, this will change, and all organisations will be required to have a PAIA Manual irrespective of the number of employees or their turnover. This is a huge change as the exemption will be lifted after 21 years.

Another significant change was made this year. From 30 June 2021, the Information Regulator that regulates the Protection of Personal Information Act no. 4 of 2013 (POPIA) has now also taken over the regulation of PAIA from the South African Human Rights Commission (SAHRC).

With POPIA becoming effective from 1 July 2021, most of the current PAIA Manuals are outdated because the processing of personal information must be included in the new PAIA Manual.

On top of that, there are PAIA Guides that need to be kept at the business premises for anyone who requests access to the records of the organisation.

There are hefty fines and penalties attached to non-compliance with PAIA!

Now is the time to act. Get your PAIA Manual up to date or create a PAIA Manual if you do not already have one  - the deadline is set for 1 January 2022. 

If you need a PAIA Manual, download it here as part of the Policy Documents in the TPN POPI-Portal. 

Watch our webinar on the latest changes to the POPI Act: 

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  1. Afternoon, where can I get a PAIA Manual?

    1. Hello! Thank you for asking, you can download a PAIA Manual as part of the Policy Documents in the TPN Popi-Portal here: - the TPN Helpdesk can assist if you need help on 0861876000 or